REGISTRATIONS CLOSED Gaining the competitive edge through Customer Experience Management
SKU:
A$29.00
A$29.00
WEBINAR: Wednesday 14 October
12 noon AEST
Webinar outline
Join us for a live interactive webinar where we will demystify all the hype around CEM, discuss the true impact to your business of effective Customer Experience Management and share with you some simple tactics that you can implement today.
This informative and engaging webinar will be presented by Andrew Thornton, co-founder of and inspirer at The Customer Edge. Andrew has many years’ experience in working with organisations of different sizes to deliver effective customer outcomes.
What will be covered?
Who should attend?
12 noon AEST
Webinar outline
Join us for a live interactive webinar where we will demystify all the hype around CEM, discuss the true impact to your business of effective Customer Experience Management and share with you some simple tactics that you can implement today.
This informative and engaging webinar will be presented by Andrew Thornton, co-founder of and inspirer at The Customer Edge. Andrew has many years’ experience in working with organisations of different sizes to deliver effective customer outcomes.
What will be covered?
- what is meant by the term Customer Experience Management (CEM)
- how an effective and integrated CEM strategy can deliver significant business benefits
- what the critical and practical considerations of an effective CEM strategy are
- how you can change your business to realise the benefits of an effective CEM capability
Who should attend?
- Business Owners
- Business Leaders
- Strategy Managers
- Marketing Managers
- Customer Service Managers
- Anyone who wishes to understand more about CEM and the potential value that can be added by consistently delivering outstanding customer experiences.
